Skip to main content

Setting Up a Device

When you scan the QR code on a TV running the Publish Screen app, you're taken to a setup page where you connect that device to your account. This page lets you choose which store and device group the screen belongs to.

The Pairing Process​

  1. Scan the QR code — Use your phone's camera to scan the code displayed on the TV
  2. Open the link — Tap the notification to open the setup page
  3. Select a store — Choose which store this screen is located in
  4. Select a device group — Choose which device group this screen belongs to
  5. Add the device — Tap the button to complete setup

Once added, the TV automatically starts downloading and displaying content assigned to that device group.

Selecting a Store​

The setup page asks you to select a store first. Start typing the store name and matching results appear as you type.

If you don't see the store you're looking for:

  • Check the spelling
  • Contact your administrator to add the store

Selecting a Device Group​

After selecting a store, you can choose a device group. Device groups are filtered to show only those belonging to the selected store.

Start typing to search for a device group, then select it from the results.

Device Group Limits​

Some device groups have limits on how many screens they can contain:

  • Unlimited — Accept any number of devices
  • Limited — Accept up to a specific number of devices
  • Locked — Cannot accept new devices

If you try to add a device to a group that's full or locked, you'll see an error message explaining why.

Completing Setup​

After selecting both a store and device group, tap Add Device to finish.

When successful, you'll see a confirmation screen with:

  • A checkmark indicating success
  • The name of the device group the screen was added to
  • A link to view the device group in the web app

You can close the page after seeing this confirmation. The TV will begin displaying content shortly.

What Happens Next​

After pairing:

  1. The TV syncs — It downloads any content published to the device group
  2. Content displays — Images start rotating on screen
  3. Schedules apply — Content follows any schedules you've set
  4. Device appears in web app — You can see and manage the device in its device group

Managing the Device Later​

Once a device is paired, you can:

  • View it in the device group page
  • Rename it using device nicknames in templates
  • Reorder it within the device group
  • Move it to a different device group

Troubleshooting​

"No such access code"​

The QR code has expired. Go back to the TV and wait for a new code to appear, then scan again.

Can't find my store or device group​

Contact your administrator to make sure the store and device group exist in the system.

Device group is full or locked​

Choose a different device group, or contact your administrator to increase the limit or unlock the group.

Page won't load after scanning​

  • Make sure you have an internet connection
  • Try scanning the QR code again
  • Check that the full URL loaded correctly